You sit down, and order something from the menu. Moments later, your dish comes to the table, and there it is: a steaming hot package of Nongshim instant noodles delivered at a price well above its worth.
This post isn’t really about food, but about being more deliberate on how we provide value.
If we ask the question: How does this make you feel?
The answer should not be riddled with facts and reasoning, supported by external stories, because that stuff doesn’t relate to the question asker—junk.
The question is, how does this make you feel?
The question wants your emotional response. It asks for words, adjectives, and phrases to describe your present state, because it’s interested in learning about your emotional perception and reaction.
The answer could be: it makes me feel humbled, knowing that I’m able to help you out in a moment where you need me. I’m aware that it can be pretty stressful to be uncertain of your next steps but I’m confident in my abilities to lend a hand to a friend.
If you really listen to the person you’re talking to, you’ll be able to deliver more value.